Having contacted Hugs & Tails and meeting Rachelle, I was readily put at ease with her professional manner and address to detail, and the knowledge that our two boys (Cats) Sage & Onion were looked after in our home in familiar surroundings when we were on our holiday for a few weeks.

We would highly recommend her and her company and will happily use her again.

Andrew, Chingford

Rachelle’s been brilliant with our two cats for the past 7 days, while we were away. She’s very caring and genuinely interested in the pets’ well being. The fact that she sent us daily updates and photos/videos helped a lot.

We would gladly recommend her services to anyone who needs complete peace of mind while away from their beloved pets. Already planning on booking her again soon.

Andrea A, Loughton

Having recently moved to the area and tried catteries on a couple of occasions, they really don’t agree with one of my cats, who gets very depressed.

I started looking for a service that would allow my cats to stay at home, be fed and looked after. I found Hugs & Tails online and was impressed with the professionalism and attention to detail Rachelle displayed. I loved the daily updates with photos. To a scared first timer these were lovely!

Ultimately coming home to happy, settled cats was wonderful! I was very happy with the service both Rachelle and Sophie provided and would recommend her to others in my situation.

Briony S, Buckhurst Hill

I recently moved to the Loughton area and was in search of someone to look after my two cats.  I came across the website for Hugs & Tails and was very pleased with Rachelle’s prompt reply to my query.  We arranged to meet later in the week, at a time that worked well for me, for Rachelle to come over and meet my cats and become familiar with their routine.

On short notice, Rachelle and Sophie were available to come in to see my cats each day to feed and cuddle while I was on vacation.  During my holiday they also sent frequent updates with pictures and my cats were clearly very comfortable with Rachelle and Sophie.  Upon my return, the litter was good and clean and my cats didn’t appear to have missed me at all.

I would highly recommend Hugs & Tails to anyone who is looking for a kind and caring pet sitting service.

Michelle, Claudius & Cougar, Loughton

Rachelle looked after our three cats and two lizards while we stayed overnight after our daughter’s wedding.  I was very impressed that Rachelle took copious notes on the animals’ requirements and we had great peace of mind that they were all being looked after while we enjoyed ourselves at the wedding.

I highly recommend Rachelle for her great professionalism and love of animals, thanks Rachelle.

Ruth, Loughton

We hadn’t left Norma and Annie before and were nervous about doing so but as soon as we met Rachelle we realised there was absolutely no need! She came round to meet us and the cats and put us at ease straight away – Annie even tried to steal her keys from her handbag – she clearly didn’t want Rachelle to leave!!

We were so impressed with the daily updates and photos of the girls, ensuring us they were having a great time. The service from Hugs & Tails has been fantastic, from the time Rachelle spent playing with Norma and Annie to the happy cats we met on our return as well as the pint of milk and loaf of bread awaiting us – it’s the thought and care offered by Rachelle that leaves us completely relaxed about leaving the cats in her capable hands and we highly recommend her services.

Celine and Graham, Epping


I have known Rachelle for years and would not want my labradoodle, Holly, to be looked after by anyone else when I’m away. I know that she is cared for and loved as if she’s at home and Holly is happy to return again and again!!

Thanks for always having her.

Simon Grogan

My little man, a Westie, is not struck on other dogs but gets very excited to go back.

I think Rachelle treats him better than I do (cos he’s not allowed on my furniture). Comes home phone and eases my guilt about not taking him!

Dawn Powell, Waltham Abbey

My two Yorkies had a wonderful time at Hugs & Tails – they were sad to come home!

Thanks for the fab service… Highly recommended!

Frank Bennett, London

The dogs are very lucky to have someone so loving to take care of them.

Roz Cohen

I needed someone to look after my puppy last minute and found Rachelle.

I’m so glad we did as Poppy had a wonderful time and was very loved and well looked after. I was so nervous about leaving her but Rachelle reassured me and gave me updates on how Poppy was getting on.

We will definitely be using Rachelle again and I have already recommended her to friends.

Charlotte Mohammed

Rachelle from Hugs & Tails is absolutely amazing. The quality of care and comfort that she provides to her doggies that stay is second to none!

Please be rest assured that if you choose to send your doggie to Rachelle they will have a fabulous time!

Candice Nicholson

I was really worried about leaving my two for the first time but Rachelle reassured me and told me to go off and enjoy my holiday. On my return it was obvious that the dogs had a lovely time and had been well looked after.

Couldn’t recommend enough – 5*

Julie Holmes

Bella had a wonderful holiday with Rachelle and family. She’s been asleep ever since we got home!

Thank you so much Rachelle X

Joy Tizard

Lovely home away from home for our little Yorkshire Terrier.

Karen West